Comments on: Comcast’s Netgear CG814WG is the bane of my existence. http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/ Thu, 20 Nov 2008 15:14:31 +0000 http://wordpress.org/?v=2.6.3 By: Danielle http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-21316 Danielle Sun, 13 Apr 2008 22:51:06 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-21316 OMFG!!! My boyfriend and I have been troubleshooting the same problems for months (ever since we got set up with Comcast and their Netgear CG814WG v2 piece of shit). My boyfriend is a hard-core gamer and everytime he would get on certain online Xbox games (like Halo 3, Test Drive, among many others) or when he would attempt to host a game, like Gears of War, he would get disconnected as soon as more than 3 people joined, which, needless to say, infuriated him to no end. We called Xbox Live and Comcast repeatedly and spoke with "techs" that seemingly knew less than him. We had a 6 mb connection, and they recommended we up it to an 8 mb to cure all our connection woes. Yeah, that didn't work. We even asked Xbox Live and Comcast if it could be our router (which was actually our first thought) and we were told an emphatic NO; our router is compatible and fine, according to them. We were about ready to throw the Xbox, modem, and router out the f'in window when we came across this blog. I just wanted to tell everyone who contributed to this, esp. Jordan, T H A N K Y O U!!! People's experiences with this crappy router mirror our own and we couldn't fix the problem til we knew what it was, and I'm 99.9 percent sure this would be it......So tomorrow we'll have a fun trip to get the D-link, get it set up, bitch at Comcast, and hopefully all will be well and running how it should of to begin with. OMFG!!! My boyfriend and I have been troubleshooting the same problems for months (ever since we got set up with Comcast and their Netgear CG814WG v2 piece of shit). My boyfriend is a hard-core gamer and everytime he would get on certain online Xbox games (like Halo 3, Test Drive, among many others) or when he would attempt to host a game, like Gears of War, he would get disconnected as soon as more than 3 people joined, which, needless to say, infuriated him to no end. We called Xbox Live and Comcast repeatedly and spoke with “techs” that seemingly knew less than him. We had a 6 mb connection, and they recommended we up it to an 8 mb to cure all our connection woes. Yeah, that didn’t work. We even asked Xbox Live and Comcast if it could be our router (which was actually our first thought) and we were told an emphatic NO; our router is compatible and fine, according to them. We were about ready to throw the Xbox, modem, and router out the f’in window when we came across this blog. I just wanted to tell everyone who contributed to this, esp. Jordan, T H A N K Y O U!!! People’s experiences with this crappy router mirror our own and we couldn’t fix the problem til we knew what it was, and I’m 99.9 percent sure this would be it……So tomorrow we’ll have a fun trip to get the D-link, get it set up, bitch at Comcast, and hopefully all will be well and running how it should of to begin with.

]]> By: MIke http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-17920 MIke Thu, 06 Mar 2008 13:59:03 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-17920 I've been getting a kick out of this thread and thought I'd put in my two cents. :P My girlfriend got the Comcast Triple Play package. Her son plays COD4 on his XBOX 360 and I play SOF2 online on her PC. If we were both on at the same time, the XBOX would lag and such so we called Comcast to see what could be done to eliminate this problem. We opted to upgrade our internet service (up to 8mb, I think?) and we were told that our issue would be resolved if we switched to their cable gateway device (the aforementioned Netgear CG814WG). Needless to say, this was nothing but bullshit and all of the difficulties that have been talked about in this thread (ESPECIALLY the gateway constantly rebooting itself) were happening constantly. Not having seen this post before doing so (but figuring it was more than likely the problem), we called Comcast to have the tech come back and switch out the gateway device for another since I was hoping the one we had may just be a bad unit. The gateway was switched out but the troubles persisted. The end result was another day of aggravation and connection issues. We have since gone back to our old setup. Prior to the upgrade in internet service, we were using a D-Link DIR-625 Rangebooster N Router. Personally speaking, I have never had a single problem with any piece of D-Link networking hardware that I have ever used. I can honestly say the same for any friends or customers I have assisted at Best Buy when I have recommended their products as a cheaper alternative to Linksys products. I have found Netgear products to be nothing but crap. Strangely enough, the Comcast tech made a funny face and mumbled something about our choice in routers when he arrived for the gateway setup, lol). I decided that I wanted to see for myself if I could get our router to work on the so called 'upgraded service'. I turned off the XBOX and the PC, then pulled the backup battery from the Arris TM502G Cable Modem (rented from Comcast) and pulled the power on it so it could be powered down. I hooked up the D-Link router to the modem and powered both back up and turned on the PC. I ran the setup CD that came with the router and configured my network using the version of Network Magic that was provided. I have to tell you that everything worked like a charm and the XBOX 360 was picked up IMMEDIATELY on the network. Incidentally, the room where the XBOX is located was rearranged so the game console is closer to the router than it was before, resulting in 4 bars of signal strength regarding the network connection strength as opposed to the 2 we had before when using that Netgear piece of shit). Peace and tranquility have been restored here for now. My girlfriend's aon and I can both enjoy our online gaming at the same time with absolutely NO connectivity issues. He no longer gets booted from COD4 servers and I get a FULL list of servers on which to play SOF2 on the PC as opposed to the three or four I would get if I was lucky enough to see any at all. I imagine if we should encounter problems in the future regarding the wireless connection to the XBOX 360, we will more than likely just opt to hard wire it to the router with some CAT5 cable. :P I was going to rant and talk about my displeasure for Comcast, but I am too tired to do so right now. Instead, I will be returning the Netgear Cable Modem Gateway to the local office and demanding that they adjust our bill and credit us for the bullshit installation fee that they swindled from us. If I do not get the satisfaction that I seek, I will have to decide what to do next. If there are any readers of this message requiring additional help, feel free to contact me at mjniemela@yahoo.com and I shall do my best to assist you. Take care. I’ve been getting a kick out of this thread and thought I’d put in my two cents. :P
My girlfriend got the Comcast Triple Play package. Her son plays COD4 on his XBOX 360 and I play SOF2 online on her PC. If we were both on at the same time, the XBOX would lag and such so we called Comcast to see what could be done to eliminate this problem. We opted to upgrade our internet service (up to 8mb, I think?) and we were told that our issue would be resolved if we switched to their cable gateway device (the aforementioned Netgear CG814WG). Needless to say, this was nothing but bullshit and all of the difficulties that have been talked about in this thread (ESPECIALLY the gateway constantly rebooting itself) were happening constantly. Not having seen this post before doing so (but figuring it was more than likely the problem), we called Comcast to have the tech come back and switch out the gateway device for another since I was hoping the one we had may just be a bad unit. The gateway was switched out but the troubles persisted. The end result was another day of aggravation and connection issues. We have since gone back to our old setup.
Prior to the upgrade in internet service, we were using a D-Link DIR-625 Rangebooster N Router. Personally speaking, I have never had a single problem with any piece of D-Link networking hardware that I have ever used. I can honestly say the same for any friends or customers I have assisted at Best Buy when I have recommended their products as a cheaper alternative to Linksys products. I have found Netgear products to be nothing but crap. Strangely enough, the Comcast tech made a funny face and mumbled something about our choice in routers when he arrived for the gateway setup, lol). I decided that I wanted to see for myself if I could get our router to work on the so called ‘upgraded service’. I turned off the XBOX and the PC, then pulled the backup battery from the Arris TM502G Cable Modem (rented from Comcast) and pulled the power on it so it could be powered down. I hooked up the D-Link router to the modem and powered both back up and turned on the PC. I ran the setup CD that came with the router and configured my network using the version of Network Magic that was provided. I have to tell you that everything worked like a charm and the XBOX 360 was picked up IMMEDIATELY on the network. Incidentally, the room where the XBOX is located was rearranged so the game console is closer to the router than it was before, resulting in 4 bars of signal strength regarding the network connection strength as opposed to the 2 we had before when using that Netgear piece of shit). Peace and tranquility have been restored here for now. My girlfriend’s aon and I can both enjoy our online gaming at the same time with absolutely NO connectivity issues. He no longer gets booted from COD4 servers and I get a FULL list of servers on which to play SOF2 on the PC as opposed to the three or four I would get if I was lucky enough to see any at all. I imagine if we should encounter problems in the future regarding the wireless connection to the XBOX 360, we will more than likely just opt to hard wire it to the router with some CAT5 cable. :P
I was going to rant and talk about my displeasure for Comcast, but I am too tired to do so right now. Instead, I will be returning the Netgear Cable Modem Gateway to the local office and demanding that they adjust our bill and credit us for the bullshit installation fee that they swindled from us. If I do not get the satisfaction that I seek, I will have to decide what to do next.
If there are any readers of this message requiring additional help, feel free to contact me at mjniemela@yahoo.com and I shall do my best to assist you.
Take care.

]]> By: Matt http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-17141 Matt Wed, 20 Feb 2008 01:44:49 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-17141 I also am using the same cable/router modem, just recently been having the same probs, just in a different way with Azureus, crash then reboot itself, then for awhile i had the wrong IP addy, called Comcast, took them awhile to fix it, then once it was fixed it crashed again and rebooted 4 times total, especially when trying to download something on Azureus or play Call of Duty 2, until now now for about an 1 hour and a half its been working good, however a technician is coming to my place tomorrow , and I'm seriously gonna ask if they have a different cable/router modem then this one that is more reliable. *fingers crossed* I also am using the same cable/router modem, just recently been having the same probs, just in a different way with Azureus, crash then reboot itself, then for awhile i had the wrong IP addy, called Comcast, took them awhile to fix it, then once it was fixed it crashed again and rebooted 4 times total, especially when trying to download something on Azureus or play Call of Duty 2, until now now for about an 1 hour and a half its been working good, however a technician is coming to my place tomorrow , and I’m seriously gonna ask if they have a different cable/router modem then this one that is more reliable. *fingers crossed*

]]> By: Robbie http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16381 Robbie Mon, 04 Feb 2008 04:50:34 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16381 ive had this problem since i got my xbox a year and a half ago, i cannot tell you how annoying its been. But in words a 15 year old, which i am, can understand. can you tell me what to do, what to buy, and who to talk to in comcast to get this solved, because all i want to do is play a fuckin game of halo 3 without being disconnected. Please email me at R2allen17@aol.com. It wouold be geatly apprecitated, and remember im only 15 so in words i could understand, like for example, i dont even know what NAT stands for and crap. All i know is thT I cant play halo 3 and host gears of war games, and it pisses me off almost to the point of smashing my xbox. so PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!! ive had this problem since i got my xbox a year and a half ago, i cannot tell you how annoying its been. But in words a 15 year old, which i am, can understand. can you tell me what to do, what to buy, and who to talk to in comcast to get this solved, because all i want to do is play a fuckin game of halo 3 without being disconnected. Please email me at R2allen17@aol.com. It wouold be geatly apprecitated, and remember im only 15 so in words i could understand, like for example, i dont even know what NAT stands for and crap. All i know is thT I cant play halo 3 and host gears of war games, and it pisses me off almost to the point of smashing my xbox. so PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!

]]> By: SB MIKEY http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16010 SB MIKEY Sun, 27 Jan 2008 05:27:25 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16010 Alright I think I might get the same DLink and I have a router lying around somewhere.. I guess Comcast is going to give me problems as well when I call the Support Line.. Add me to XBL jordan my Gamertag is SB MIKEY Alright I think I might get the same DLink and I have a router lying around somewhere.. I guess Comcast is going to give me problems as well when I call the Support Line..

Add me to XBL jordan my Gamertag is SB MIKEY

]]> By: Jordan http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16005 Jordan Sun, 27 Jan 2008 01:03:34 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16005 SB MIKEY, whether you are wired or wireless, you are going to have issues with the CG814WG. The problem is that the device cannot handle the amount of NAT connections coming in, so it doesn't matter if you're wired or wireless. It will reboot (and effect EVERYONE on the network) when there are too many connections. The ideal solution is to get rid of that piece of crap, and replace it with a separate cable modem (DLINK works fine for me) and a separate wireless router (Linksys is my preferred choice.) So again, I will reiterate: You will have problems with the Netgear CG814WG <strong>NO MATTER WHAT</strong>. SB MIKEY, whether you are wired or wireless, you are going to have issues with the CG814WG. The problem is that the device cannot handle the amount of NAT connections coming in, so it doesn’t matter if you’re wired or wireless.

It will reboot (and effect EVERYONE on the network) when there are too many connections.

The ideal solution is to get rid of that piece of crap, and replace it with a separate cable modem (DLINK works fine for me) and a separate wireless router (Linksys is my preferred choice.)

So again, I will reiterate: You will have problems with the Netgear CG814WG NO MATTER WHAT.

]]> By: SB MIKEY http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16003 SB MIKEY Sun, 27 Jan 2008 00:46:56 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-16003 So if I go wireless with the xbox I won't have any problems with getting disconnected with the cg814wg v2? So if I go wireless with the xbox I won’t have any problems with getting disconnected with the cg814wg v2?

]]> By: Jordan http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15968 Jordan Sat, 26 Jan 2008 04:29:54 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15968 SB MIKEY - I wrote another entry, <a href="http://www.atourworst.org/2007/11/02/follow-up-on-comcasts-netgear-cg814wg/">Follow -up on Comcast's Netgear cg814wg</a> where I mentioned that it was in fact the equipment that was failing. After reading a bunch of articles, forum posts, and other complaints other people had problems when there were too many NAT connections with the gateway. It would cause the gateway to reboot to try to reset it. It's weird because even when it was idle, it would still reboot itself too. Comcast isn't going to do anything for you--if they give you another piece of shit, you have the chance of having the same issue. My resolution is that you purchase the two items separately. This way you have the ability to control ALL aspects of your options. Purchase a cable modem (I have a D-LINK; The Motorola Surfboard brand has been decent too) and a wireless router (I use a Linksys WRT54G). With those two, you'll be able to set up your network. You'll need to refer to the post I linked in this comment for more information on what to expect though. If you want to go wireless with your xbox, you'll need to buy the Xbox 360 adapter. Otherwise you can go wired with it, if that's what you want. SB MIKEY - I wrote another entry, Follow -up on Comcast’s Netgear cg814wg where I mentioned that it was in fact the equipment that was failing.

After reading a bunch of articles, forum posts, and other complaints other people had problems when there were too many NAT connections with the gateway. It would cause the gateway to reboot to try to reset it. It’s weird because even when it was idle, it would still reboot itself too.

Comcast isn’t going to do anything for you–if they give you another piece of shit, you have the chance of having the same issue. My resolution is that you purchase the two items separately. This way you have the ability to control ALL aspects of your options.

Purchase a cable modem (I have a D-LINK; The Motorola Surfboard brand has been decent too) and a wireless router (I use a Linksys WRT54G). With those two, you’ll be able to set up your network. You’ll need to refer to the post I linked in this comment for more information on what to expect though.

If you want to go wireless with your xbox, you’ll need to buy the Xbox 360 adapter. Otherwise you can go wired with it, if that’s what you want.

]]> By: SB MIKEY http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15965 SB MIKEY Sat, 26 Jan 2008 03:52:12 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15965 I got the same problem comcast gave me Netgear cg814wg v2 Cable modem/Gateway and when I try to play Halo 3 matchmaking it kicks me off xbox live when the game is right about to start. The gateway then reboots itself and I reconnect and the same thing happens, I lost around -40 exp points and created a new XBL account today. If I take the piece of shit to the Comcast center about 15 minutes from my house will they replace the gateway? or will buying the xbox wireless connection work? and if I where to buy a router to connect to the cable modem whould i need to replace the cable modem also? I got the same problem comcast gave me Netgear cg814wg v2 Cable modem/Gateway and when I try to play Halo 3 matchmaking it kicks me off xbox live when the game is right about to start. The gateway then reboots itself and I reconnect and the same thing happens, I lost around -40 exp points and created a new XBL account today. If I take the piece of shit to the Comcast center about 15 minutes from my house will they replace the gateway? or will buying the xbox wireless connection work? and if I where to buy a router to connect to the cable modem whould i need to replace the cable modem also?

]]> By: Josh http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15673 Josh Sun, 20 Jan 2008 03:33:51 +0000 http://www.atourworst.org/2007/10/30/comcasts-netgear-cg814wg-is-the-bane-of-my-existence/#comment-15673 OMFG I HAVE A NET GEAR v2 model and it does the exact same thing DAM DAM DAM DAM do i havta get a new modem? fug OMFG I HAVE A NET GEAR v2 model and it does the exact same thing DAM DAM DAM DAM do i havta get a new modem? fug

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